Right of withdrawal or refunds

1. The customer may exercise the right of withdrawal and return the goods received, without any penalties and without having to specify the reason, in compliance with the terms and procedures indicated below.
2. The customer may request to return goods by submitting to customercare@fisico.it an explicit declaration of his/her decision to withdraw from the contract - within fourteen (14) days from the date of receipt of the goods.
3. Goods must be returned intact, unwashed, undamaged and bearing their bar-code labels and any other seals that are part of them; it is not possible to reimburse customers for goods that are returned incomplete, ruined, damaged, showing signs of wear or dirt.
4. The goods the customer wishes to return, must be delivered to the shipping agent within fourteen (14) days, starting from the date in which the customer notifies the Vendor of his/her decision to withdraw from the contract.
5. The cost of returning the goods shall be borne by Olmar, on the condition that the cause is attributable to the seller's error. In all other cases and if on the other hand the customer decides to return the goods using a different shipping agent, he/she shall bear the costs of shipment, including any liability in the event of loss or damage to the goods.
6. On return of the goods, the Vendor shall check their conformity with the terms and conditions laid down in this paragraph.
7. If the right of withdrawal is exercised in the methods and terms indicated in this paragraph, Olmar shall refund the customer any amounts received for the purchase of the goods.
8. The Seller generally processes the refund correctly, using the same payment method used by the customer to purchase the returned products, including a virtual and/or disposable credit card. For legal reasons, the Seller cannot credit the amount of a refund to a credit card that is different from that used for the purchase, unless the credit card in question has expired in the meantime: in this case the customer should send an email to customercare@fisico.it to arrange the most appropriate refund method.
9. The Vendor shall arrange for the refund within fourteen (14) days from the date in which the Vendor was informed of the exercise of the right of withdrawal, having checked the conformity of the withdrawal procedure and the returned good.